Appointments:

All patients are asked to arrive on time for their appointment, if late to arrive it will result in reduced treatment time and if more then 10 minutes late the appointment may be cancelled and the booking fee will be lost. This ensures that all patients’ time is respected and not keeping the next patient waiting. 

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Booking a consultation or treatment: 

Initial consultation cost £15 which is redeemable against treatment booked within 30 days of the initial consultation or products. A non- refundable booking fee of £15 is taken for each treatment booking.

This is to secure your booking and protect the clinic from "no shows and late cancellations". 

Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they call us at least 72 hours before the appointment. Emails, text messages or social media messages that the clinic has not replied to is not acceptable as notification and it is the patient's responsibility to follow this up with a phone call. Failure to give the full notice will result in the £15 booking fee being retained by the clinic to cover the lost cost of your appointment. 

 

Booking fee:

To secure your appointment, a non- refundable booking fee is required. This fee will not be returned upon cancellation but can be retained on the patients account and be used towards future appointments provided that 72 hours notice has been given. 

  

Package of treatments:

All treatments purchased as a package must be paid for in full in advance of the first treatment. Should the patient need to cancel or reschedule any of the appointments they need to provide at least 72 hours’ notice prior to the appointment. Should the above not be adhered to or if the patient fails to attend then this treatment will be discounted from the treatment package. All treatment courses must be completed within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited. Treatments are not transferable to another person. 

 

Cancellations of a treatment:

Should the patient need to cancel or reschedule the consultation appointment we kindly ask that they contact at least 72 hours before the appointment via email at Chloe@ceteaesthetics.co.uk. Emails, text messages or social media messages that the clinic has not replied to is not acceptable as notification. Failure to give the full notice will result in the booking fee as payment for the lost appointment time. Booking fee’s are non refundable and will be transferred to an alternate date if at least 72 hours notice is given.